Help Desk is part of IT Services’ support effort
The Help Desk at Information Technology Services is available to support your use of many core services and off-campus services of Central Valley Internet Project (CVIP). Let the Help Desk help you or direct you to the appropriate support personnel to resolve your IT needs.

The Help Desk, composed of first- and second-tier support personnel, is ready to assist you with:

• Moving, adding or changing telephone service

• Voicemail

• Office productivity software and various system/campuswide licensed applications

• Campus anti-virus applications

• Wired and wireless network connections

• E-mail and Listserv account support

• Basic Web account support

• My Fresno State portal and administrative applications

• Meeting Maker

• Blackboard

• Faculty Laptop Program

• Residential Housing -- students voice and network services

• Off-campus CVIP dial-up and Broadband (DSL) services

Our goal is to support students, faculty, staff and CVIP Internet service users by efficiently and professionally resolving their IT issues or escalating them to the appropriate second-tier support personnel.

The Help Desk averages 2,700 telephone, online and walk-in help requests per month. Telephone wait time usually is less than one minute and calls average about seven minutes.  At our Help Center Web site, you will find support articles that answer many common questions. Online request forms are available to capture your support request and will assign you a work order number to track the request to completion. The Help Desk resolves 82 percent of all requests during the initial contact.

To use the Help Desk, people may walk into McKee Fisk 150 (8 a.m.-5 p.m. Monday-Friday); call 278.5000 (faculty and staff), 278.7000 (students), 278.1111 or 278.1112 (CVIP customers); or visit http://help.csufresno.edu.

(By Sydney Jackson, communications coordinator for IT Services and Facilities Management.)