Users will have noticed the Zimbra system slowing considerably on Tuesday from 11 a.m. to 11:15 a.m. (similar to the occurrences on Monday morning). ITS is working directly with Zimbra to diagnose and resolve the problem. We understand these delays are causing an inconvenience but want to assure you that they are not affecting e-mail delivery.
ITS apologizes for the unexpected outage in Zimbra on Monday that began at approximately 2 p.m. and was resolved at 7 p.m .The outage was not a result of Zimbra instability, but was accidentally caused by ITS in an effort to address some slowness experienced by users.
Subsequently users may experience either of two symptoms for e-mail delivered to a Zimbra user between 2:10 p.m. and 4:20 p.m.: 1) new e-mail may not show up in the user’s e-mail inbox, and/or 2) users may get “An unknown error (mail.NO_SUCH_BLOB) has occurred.” when trying to read messages received during this time period.
Messages delivered during this period were filed incorrectly and it will take ITS some time to restore these messages to their appropriate location. If you are were expecting a particular e-mail during this time and do not see it in your e-mail inbox or get the “unkown blob” message then you might request that the e-mail be re-sent.
Again we apologize for the disruption.