The office of Admissions and Records at Fresno State began its new call flow system this week, providing students with a list of options to select from that will direct them to the appropriate staff. This new change will allow for more staff to answer phones and pull reports to see data on their calls. Faculty and staff who have questions or concerns regarding grades or forms will now be routed directly to the Registrar office line. INFO: Laura Yager at 559.278.6114 or lyager@csufresno.edu.